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The success of the campaign at Harrods offers a powerful model to follow for other workers across the industry. Earlier this month Harrods confirmed it was reviewing the way the service charge was distributed and on Friday confirmed an improved tronc system was being introduced that would mean 100% of the charges proceeds would be handed directly to staff. A tronc, from the French tronc des pauvres meaning poor box or alms box, is used to describe a central pool that automatically shares out tips and discretionary service charges. Over recent months, Harrods has been meeting with restaurant employees to discuss the system through which it distributes service charge, said a Harrods spokeswoman. This has been in order to review all aspects of the current system and ensure that the service charge is distributed fairly to all restaurant staff. Following these discussions, Harrods is announcing a new system whereby 100% of a discretionary 10% service charge will be distributed directly to staff. The use of tronc systems has proved controversial because a number of companies have used them to retain a portion of the service charge without customers or staff necessarily being aware that was the case. Harrods said the only deductions from the service charge under the new arrangement would be the minor administration cost of the tronc. In December the chef Michel Roux Jr admitted that his Michelin-starred restaurant Le Gavroche classed service charge income as revenue rather than tips to be shared among staff. He has since said the restaurant would scrap the charge from the end of January. Roux also apologised following a Guardian report in November which revealed that he had been paying some of his staff less than the minimum wage at his Mayfair restaurant, where the menu includes starters costing as much as 62.80 for lobster mousse with caviar and champagne sauce. Fortnum & Mason, another high-end London department store, is also trying to persuade staff at its Heathrow bar to move over to a tronc system but only if they agree to take a cut in basic pay. Fortnum & Mason does not currently distribute any of the 12.5% service charge collected on drinkers bills at Heathrow.medical interview tips and questions
For the original version including any supplementary images or video, visit https://www.theguardian.com/business/2017/jan/20/harrods-tips-restaurants-protests-union-service-charge
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